iSpy with My Marketing Eye – May

by Jennifer Stringer

In March, I started a series of posts called “I Spy with My Marketing Eye” to admire creative, memorable ways my fellow communication professionals speak to their audiences/customers.

Here is what I have my eye on this month:

Indianapolis Cutlural TrailThe conventional wisdom used to be “avoid all things in May not Indy 500 related”. Obviously the team developing the marketing for the new Indianapolis Cultural Trail did not get that memo – and I’m glad.

The new trail opens this Friday, May 10, and the big family-friendly “Get Down On It” celebration is Saturday.  The tagline Get Down On It is great at capturing the idea that you have to actually come and be a part of this celebration to fully “get” what the trail is all about.  Because it is so much more than a walking/biking trail.

The day’s festivities are so diverse from chalk drawings, fitness, food trucks, a smartphone scavenger hunt and more.  Now if only they could get Kool & the Gang to make an appearance.

What caught your eye?
Drop me a line and include your name, company name, what caught your eye (tag line, logo, commercial, brochure, etc.) and what you like about it. I’ll share here on the blog, so we can recognize good work and we can all get better at our craft. This goes without saying (but I guess I am saying it): This space is to give kudos to your peers, so no self-promotion of your own work. Thanks.

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ISpy with my Marketing Eye

by Jennifer Stringer

I think whatever your craft is, you learn to spot and respect good work by your industry peers. My craft is marketing, so I’m starting a monthly blog series called “I Spy with My Marketing Eye” to admire creative, memorable ways my fellow communication professionals speak to their audiences/customers.

At the recent Competing for your Attention Conference, Karen Crotchfelt, publisher and president of Star Media, shared that we see an average of 3,000 brands a day. As a marketer, I am always looking at ways that brands can stand out in the crowd.  As my “I Spy” finds illustrate this month, making people take notice can be as simple as sharing a few words on a sign.

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This billboard makes me think hey “I’m an interesting person with different interests. Maybe I should check out NPR, which I thought was only for self-absorbed, know-it-alls before I passed this sign. Now I know NPR is for people just like me!”

According to NPR, this campaign, which they’re testing in Indy and three other cities, is aimed at showing the diversity of public radio listeners. Mission accomplished, according to this red-Converse wearing, Hoarders fan.

 

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8 observations from 8 years in business

by Lisa Sirkin Vielee

8 years. 151,840 days. (That’s like 56 in dog years, people.)

That’s how long Gracie Communications has been in business. Sometimes I feel each and every one of those days. Other times, I feel like we are just getting started.

Considering that only 40% of the businesses that started in 2005 alongside ours have survived, I’m feeling pretty lucky. When you consider that more small businesses have “died” than been started since 2007, I think I may have to go buy a lottery ticket this week.

To commemorate our 8-year anniversary, here are 8 of the observations that I’ve made as a small business owner in the past 151,840 days:

1. When you start out and another small business owner tells you that you’ll work twice as much on the business as in the business in the first few years, they aren’t kidding.

2. Don’t overthink things. Just get started.

3. You can get more work done when you work from home. Or you can spend all day on Facebook. Be disciplined with your time.

4. The hardest part of small business ownership is making time for training opportunities and professional development.

5. Don’t underestimate your value. According to a PRSA study cited on SoloPR, most solo public relations practitioners were making less than a senior account executive in a PR firm. The same is true for many industries.

6. You can’t do it all. Go ahead, try to figure out corporate tax code. Then call me, I have an excellent CPA.

7. One of my mentors told me to surround myself with people smarter than me. Best advice ever. Not only does it keep you humble and help you make better decisions, it makes you look smart by association.

8. There is no sweeter moment than opening the first check that you earned All. By. Yourself.

Thank you to all our clients, partners, friends and colleagues who have made the past 8 years so much fun. Here’s to day 151,841 and beyond!

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Still reading after all these years

By Jennifer Stringer

I LOVE to read. I read books, magazines, newsletters, blogs, cereal boxes and everything in between. So do millions of other people. Recent headlines would make one believe people are only reading Facebook posts and other quick nuggets, all online.

Thankfully, people are still reading good, in-depth content. Yes, they’re reading more online from digital devices. According to Newsweek, which just published its last print issue, 70 million+ people in the U.S. use a tablet, an increase of 13 million in two years.

But they aren’t just reading online. Case in point: the magazine rack at Books A Million. I had a Sunday afternoon to enjoy at the bookstore, and I couldn’t find the books I wanted so I ventured to the back of the store. The entire back wall of the store was stocked with magazines – about six levels of magazines. I was blown away by the number of specialized magazines.

You don’t just have a two or three general cooking magazines anymore; now you have Living Without, Clean Eating and Gastronomica. And you don’t have a general crafting magazine, you have specialized magazines like Wire Jewelry and Green Craft magazine.

According to VOCUS, 195 online and print magazines launched in 2011; 50 of these were online only. The new publications have a very specific reader in mind. Do you have a specific reader in mind when you write your content”? Or, like many companies, do you send out the one monthly e-blast or print newsletter and try to cover all your audiences – staff, clients, donors, Board members and the general public?

The reality is different audiences are looking for different content. For example, let’s say you’re a nonprofit that helps people who are unemployed get back on their feet. Your staff and potential clients may want to read a feel-good story about a specific client named Darren who came to a job fair last month and found a job. Staff want to know they’ve changed lives, sometimes one life at a time. Potential clients want to see that someone like them achieved success. Donors want to know their contributions are making a difference on a larger scale. These are different stories for different audiences. Why not write two or three different articles (one for staff/potential clients and one for donors) and target who receives each message.

After all, with limited time and so many reading options, which would you prefer? A one-size-fits-all story or one that has you in mind?

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From Abortions to Aspergers: What I Learned Last Week on “Parenthood”

By Lisa Sirkin Vielee

Product placement is everywhere. American Idol judges drink Coke®.  E.T. followed a trail of Reese’s Pieces. Phil got an iPad for his birthday on Modern Family. And let’s not forget Wilson, the Wilson brand volleyball, who was his own character in the film, “Cast Away.”

There is another kind of placement activity that can shape consumer opinion. This kind of placement is to ideas and issues what product placement is to retail.  When characters on TV shows and in movies deal with real-life issues or turn to real-life service providers for fictitious help, they often are presenting one side of the debate.

Take last week’s episode of NBC’s Parenthood (Tuesdays, 10 p.m. EST). In less than 60 minutes, the show took a position – whether purposefully or not – on both abortion and life with Asperger Syndrome.

(photo from www.nbc.com/parenthood/)

When the character Drew found out his girlfriend Amy was pregnant, he went with her to a Planned Parenthood clinic. All the options were presented to the teenage couple, carrying the baby to term, adoption. Interestingly, the word “abortion” was never mentioned in the clinic scene.  However, as a parent, I was struck that the teenagers were not encouraged on screen to talk to their parents. Despite Drew’s misgivings, his girlfriend decides to terminate her pregnancy. While the show did not show the procedure, it did show the couple in a full waiting room, giving the perception that everyone was there for the same procedure.

Given the intense focus on Planned Parenthood in particular in the national debate about family planning, this storyline reinforced the perception that Planned Parenthood is primarily an abortion provider. While Drew’s experience does happen, Planned Parenthood reports that abortions account for only 3% of all their services. “Parenthood” (the show) has over 5 million viewers per episode. Did this storyline reinforced negative stereotypes for the organization for those viewers? I vote yes.

The show took a lighter hand with the character Max and his latest challenge with Asperger Syndrome. Viewers have watched Max and his parents grow up with the disease.  Last week’s episode used a lot of humor to convey Max’s newest struggle – with puberty. His mom blushed when Max asked his grandfather if he ever ejaculated. They celebrated when Max “got” that he had to take a shower – after Max announced that he washed “his pits, his butt and his balls, just like Dad told me to.”  Despite the possible shock factor, the focus was on Max, as a teenager, not on his disease.

In my opinion, this is a perception win for those who campaign for greater understanding (and funding) to help those all across the autism spectrum.  While the verdict is out on whether Planned Parenthood was consulted before the show aired, Parenthood’s producer Jason Katims has a son with Aspergers and encouraged the plotline early on. “My hope would be that it normalizes it. So there’s no stigma to it, no mystery to it,” Katims told the Newark Star-Ledger in 2010.

Regardless of intent, TV show and movies really can shape our perception of issues and events. And that has as much if not greater impact than what soda the character is drinking or what shoes they are wearing.

When you talk about a show at the water cooler, how often do you talk about the ways a show dealt with a certain issue? Do shows make you think more or influence your opinions? 

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No Need to Cry about Milk, Spilled or Otherwise

by Lisa Sirkin Vielee

For the past few weeks, much of the news has been focused on the fiscal cliff. As we inched closer to the pending financial doomsday and waited while politicians worked more on their sound bites than a compromise, the news media tried to explain what life at the bottom would look like for the ubiquitous middle American.

While many reporters focused on the tax ramifications, the story that seemed to develop the most legs revolved around a basic household staple – milk. Three days before the fiscal lawmaking deadline, the Wall Street Journal published “How the Dairy Cliff will ‘Cream’ Consumers.”  The story really churned after that. A search for “dairy crisis” on Google produced more than 10,000 articles and more than 15 million web results.

Why did milk become the story? I have a couple of theories.

1. The cost of a gallon of milk is easier to understand than the possible percentage increase in taxes. If you follow the Journal of Pediatrics recommendations, one child will drink a gallon of milk in one week. If you have 6 kids like I do, it is a gallon in a day and a half. Add it up, and it gets expensive. And that’s my point: You CAN add it up. Tax code, on the other hand, is extremely cumbersome and difficult to understand. Put two tax attorneys in the same room and they’d get two different answers.

2. Milk is also part of the collective conscious. It is hard to picture the $1,000 or more you are going to pay a year in increased payroll tax. On the other hand, if you close your eyes right now, you probably not only can picture a glass of milk, you can taste it. Americans grew up hankering for a hunk of cheese.

Hoosiers love their Dairy Barn at the Indiana State Fair.  And who among us lactose-tolerant folks don’t love milk and cookies? Don’t mess with our milk.

The bottom line: Milk made the fiscal cliff accessible and that’s when middle America really started paying attention.  Dairy was such a great hook, news outlets continue to “milk” the story.  Robert Ford, a contributor to Forbes.com included the words, “dairy cliff,” more than a week later in a recent headline about the new payroll tax implications.

The lesson here for public relations practitioners? Find a memorable, easy way to relate your story to your audience. It is easy to get stuck in the big picture and worry about trying to explain the huge ramifications.  It’s harder to figure out what your glass of milk will be to make the story resonate – but it is worth the effort.

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You Can’t Fix It Without The Right Tools

by Lisa Sirkin Vielee

When I started the car a few Mondays ago, I was greeted by a warning from my dashboard: “Low tire pressure – right front tire.”  So I stopped at the nearest gas station, paid my dollar, and started filling the tire with air. The pressure gauge didn’t move.

I started second guessing myself. Did the sensor mean right side as I was sitting in the car or as I was facing the car? So I moved to the other right front tire and tried filling it. The car sensor still showed nothing. So, I carefully drove in the right lane, at the speed limit, to the Goodyear Tire Center in Fishers, Ind. to find out what was wrong.

After instructing me to pull up to Bay 1 and turn the car off, the repairman walked to the front left tire, pointed a remote control and waited until the car horn tooted. He repeated this maneuver three more times and then filled each tire to factory setting. No charge. On my way.

Here’s what had happened. The car dealer forgot to reset the internal computer when they rotated my tires. Yes, I had a tire with low pressure – in the left rear. The car, however, thought it still was on the right front side. Without the right person (the super repair guys at Goodyear) and the right equipment (the fancy tire remote), I had no way of understanding the problem, let alone fixing it.

Are your clients trying to fix a communications problem themselves only to be frustrated or confused when things don’t add up?

Are you doing a good enough job making sure your customers think of you as the right person with the right tools for every MarCom job?

(photo image from www.sofritoforyoursoul.com.)

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