Gracie Communications

Our first frost of the season, and I’m already looking back at the long, hot summer of 2012! This summer I faced my own “inconvenient truth”: I am a wader, not a jumper. No matter how hot it was, not matter how much better I knew I would feel once I got in the pool, I couldn’t jump in.

You probably have a client or two who is a wader. They love the idea of social media, mobile apps or some other new tool, but they’re just not going to jump in. What can you do if you are dealing with a client who is a wader?

1. Don’t push them in. Just like people really hate being pushed into a cold pool, a client doesn’t want to be “pushed” into trying something just because you say, “C’mon on in, the water’s fine.”

2. Show them other swimmers. Give them examples of how social media worked. And if you can show them how it worked within their industry that’s even better. If your client is a small nonprofit, don’t show them how some big, corporate entity with a million-dollar budget and a huge marketing department added 10K followers in a week. Show them how a non-profit with 10 full-time people built excitement for their annual walkathon using social media.

3. Key an eye on the lifeguard. Look what happened to JCPenney’s when they listened to the “experts” and not their customers.

4. Encourage them to get their feet wet. Let them start with a blog a week, a post a day, one photo on Instagram…you get the idea.  As they begin to feel comfortable, suggest how they can increase their social media presence.

5. Show them the progress they’re making.  Their initial focus will be on how many likes, followers or mentions. Take the time to educate your client about the variety of social media metrics tools that can help capture their true success.

Some clients are always going to be waders. They may have a large organization, management or staff that is reluctant to change or other priorities competing for the same dollars and time. As you work with your client—and listen to their concerns (a Gracie specialty!) – you create trust and build a great foundation for a long-term relationship with your client.

 (Photo from www.daytonachamber.com)

by Jennifer Stringer, who provides content marketing, social media and direct communications management for Gracie Communications’ clients

In an ideal social media world, we would add new fans and followers every day because our posts, exciting videos and thought-provoking questions would result in consistent likes, comments and retweets.

In the real world, social media growth often occurs in a cyclical pattern, not a linear one. For some organizations, there’s a natural rise and fall to their organization calendar.  For example, if your organization has a big 5K or fundraiser planned in May, you’re probably going to have a period of growth prior to and leading up to the event, a gradual decline after the event and a significant drop a month or two after the big event.

If your nonprofit seems to follow a cyclical pattern, here are a few tips on how to survive each social media “season.”

Spring-Planting Your Seeds

How you know you’re in this season:

You are moving from brainstorming to developing and committing to a plan. You are letting your staff, partners, donors and partners know about your plans.

What you can do during this season:

Create a plan that is easy to follow and execute. Create an editorial calendar for posts, blogs and tweets. As you fill in your calendar, use Gracie Communications’ story arc model and develop a beginning, middle and end to your organization’s story.

Create your copy, shoot the videos and pre-write the posts and blogs.

Build excitement and relationships both online and off.

Summer-You’re Hot, Hot, Hot

How you know you’re in this season:

You’re launching your new service or the BIG day of your event or fundraiser is here! Your issue is “in” because it’s the latest, greatest thing, because a celebrity is talking about it, because it’s making national news and you’re a local expert, etc.

What you can do:

Take pictures and create videos and new copy as the event happens so you have info to share during and after the event.

Post, share and blog. Repeat.

Ask your fans and followers to post their photos, comments and reactions.

Comment and RT on others’ posts, blogs and tweets about the topic so you’re part of the conversation.

Fall- Sow Now, Reap Later

How you know you’re in this season:

You’ve pulled off your big event but the online buzz has moved on to the next big thing. Your Facebook posts and mentions start to dwindle.

What you can do:

Remind everyone about how successful your product launch, event or program was, how much money was raised after the final tallies, what programs can now be funded, how people can be helped, etc.

Check your harvest. Jay Baer, owner of Convince and Convert, offers these six tips for measuring your social media efforts.

Promote your partners and their events and programs now, and they’ll support you later.

Winter-Going Underground 

How you know you’re in this season:

Your Facebook page says no one is talking about you. You can’t get your BFF to RT a tweet. You don’t know what to post besides, “Happy Monday, everybody!”

What you can do:

Remind people of the work you do all year.

Reach out to potential new partners, donors and fans and invite them to be a part of the next event.

Experiment with new social media tools so you can use them for your next campaign. Check out Pinterest or other sites that are attracting new online buzz.

Go dormant – for a little while. Resist the urge to post just to post. Our friends at Firebelly Marketing emphasize that you should make sure content is relevant.

Peek through the soil – let people know you’re working on new programs and events and you’re excited about sharing more details soon.

In every season, you can be growing.  At times, the growth will show in your numbers, and at other times you will be growing underground in preparation for the next spring!

(Photos courtesy of IN.gov, atgeist.com, and indyhomesblog.com)

Written by Jennifer Stringer, who provides content marketing, social media and direct communications management for Gracie Communications’ clients

I believe social media’s power is harnessed mostly for good. Social media brings awareness to a community need, educates people and mobilizes them.

For example, we donated some time to help Lemonade Day better use social media to get kids excited about setting up lemonade stands around Indianapolis, teaching them about entrepreneurship in the process.  I am going to be making a tissue donation to the Susan G. Komen Tissue Bank because I heard on Facebook about the need for minority women to provide samples for breast cancer research.

Despite its power to do good, there are still some things I hate about social media. Here’s just a few:

1. Social media has not lived up to the promise of diversifying the voices/ideas that are heard and shared.  As Jay Baer pointed out, the social media profession is not diverse by a long shot. I know this personally from being the only African American woman in the room more times than I want to count.

2. People who use the number of Twitter followers or a Klout score to validate their importance. Take for example, the recent brouhaha over who should be in the #social46 social media crew for Super Bowl 2012. Most of those who felt slighted did come around to realize that it wasn’t about them – it was about promoting all of the fun, wonderful happenings and places in Indianapolis. But I suspect there are still some bruised egos out there.

3. I hate to hear about someone’s death on FB and Twitter, whether it’s someone I know or a famous person. I think of how awful it would be for a friend or family member to find out about someone’s death from a tweet.  My point is: I think social media is not the medium for all messages.

4. The tendency to tweet first, confirm later.  Peyton Manning and Joe Paterno were the most recent victims of this practice. When incorrect information is posted, tweeted, retweeted, the only case it makes is that social media is a vehicle for shoddy citizen journalism.

Love it or hate it? What things about social media would you add to either column?