Gracie Communications

by Jennifer Stringer, who provides content marketing, social media and direct communications management for Gracie Communications’ clients

In an ideal social media world, we would add new fans and followers every day because our posts, exciting videos and thought-provoking questions would result in consistent likes, comments and retweets.

In the real world, social media growth often occurs in a cyclical pattern, not a linear one. For some organizations, there’s a natural rise and fall to their organization calendar.  For example, if your organization has a big 5K or fundraiser planned in May, you’re probably going to have a period of growth prior to and leading up to the event, a gradual decline after the event and a significant drop a month or two after the big event.

If your nonprofit seems to follow a cyclical pattern, here are a few tips on how to survive each social media “season.”

Spring-Planting Your Seeds

How you know you’re in this season:

You are moving from brainstorming to developing and committing to a plan. You are letting your staff, partners, donors and partners know about your plans.

What you can do during this season:

Create a plan that is easy to follow and execute. Create an editorial calendar for posts, blogs and tweets. As you fill in your calendar, use Gracie Communications’ story arc model and develop a beginning, middle and end to your organization’s story.

Create your copy, shoot the videos and pre-write the posts and blogs.

Build excitement and relationships both online and off.

Summer-You’re Hot, Hot, Hot

How you know you’re in this season:

You’re launching your new service or the BIG day of your event or fundraiser is here! Your issue is “in” because it’s the latest, greatest thing, because a celebrity is talking about it, because it’s making national news and you’re a local expert, etc.

What you can do:

Take pictures and create videos and new copy as the event happens so you have info to share during and after the event.

Post, share and blog. Repeat.

Ask your fans and followers to post their photos, comments and reactions.

Comment and RT on others’ posts, blogs and tweets about the topic so you’re part of the conversation.

Fall- Sow Now, Reap Later

How you know you’re in this season:

You’ve pulled off your big event but the online buzz has moved on to the next big thing. Your Facebook posts and mentions start to dwindle.

What you can do:

Remind everyone about how successful your product launch, event or program was, how much money was raised after the final tallies, what programs can now be funded, how people can be helped, etc.

Check your harvest. Jay Baer, owner of Convince and Convert, offers these six tips for measuring your social media efforts.

Promote your partners and their events and programs now, and they’ll support you later.

Winter-Going Underground 

How you know you’re in this season:

Your Facebook page says no one is talking about you. You can’t get your BFF to RT a tweet. You don’t know what to post besides, “Happy Monday, everybody!”

What you can do:

Remind people of the work you do all year.

Reach out to potential new partners, donors and fans and invite them to be a part of the next event.

Experiment with new social media tools so you can use them for your next campaign. Check out Pinterest or other sites that are attracting new online buzz.

Go dormant – for a little while. Resist the urge to post just to post. Our friends at Firebelly Marketing emphasize that you should make sure content is relevant.

Peek through the soil – let people know you’re working on new programs and events and you’re excited about sharing more details soon.

In every season, you can be growing.  At times, the growth will show in your numbers, and at other times you will be growing underground in preparation for the next spring!

(Photos courtesy of IN.gov, atgeist.com, and indyhomesblog.com)

This may come as a surprise, but there are still communications folks out there that forget to work with their clients to make sure there are no surprises in the communications process. These same experts then act surprised when their strategic plan presentation is met with stony silence instead of cheers and celebration.  

Like my clients, I hate surprises. (Even birthday parties.) That’s why I forewarn all my prospective clients that the Gracie Communications planning process is extremely time-consuming for them as well as for my communications team. In fact, I tell them we are part of their team and they are part of ours. They have valuable insight and knowledge, and by sharing it they not only keep research costs down, they develop a buy-in to the finished product that results in a working plan instead of a plan that collects dust on a shelf.

Communications pros may know marketing and PR, we may have a general understand of the clients’ industry, but we don’t know their businesses. We may understand how to reach their audiences but we don’t know how they really interact with these audiences currently. We can’t because we don’t live in the day-to-day of running their businesses (or non-profit or charity event, etc.).

We also don’t really know the dynamics that govern our clients. Do they answer to a board of directors? Investors? How do they want their staff involved? Any strategic plan stands a much better chance of getting implemented if the client is able to champion it to his or her internal audiences. To do that, the client has to be involved in the process and given the opportunity to ask questions – prior to the big reveal.

It can be time consuming to include clients in every step of the strategic plan, but isn’t it harder to present a plan cold and have it rejected? Here are seven different phases during the planning process when you can – and should – interact with your client, rather than present to them:

1. The beginning. Explain the planning process. Make sure they understand the timeline AND that it fits with their business calendar.

2. Discovery and research. Involve them. They may be able to connect you with sources you couldn’t reach otherwise.

3. Communications objectives. If your communication objectives aren’t in line with their business objectives, it is better to find out early in the process.

4. Creative brief and/or talking points. This is a guiding document for communications professionals that is often misunderstood by clients. Since it sets the key messages and tone for a marketing campaign and the related PR, make sure you review it.

5. Target audiences. Again, make sure your suggestions are in line with their needs.

6. Strategies and tactics. This one goes without saying, right?

7. Creative/implementation.  Just like with #1, make sure the timeline and creative process leaves room for other business deadlines and needs.

Whenever possible, also try to meet with the client’s boss or board as well to introduce yourself and your goals so all the decision makers know what to expect and can put a face with the actions they will review later.  Yes it is more work, but it’s not called account management for nothing.

Bottom Line: If you want clients to trust your recommendations, you must respect their input and guidance. If you don’t, the one who will be the most surprised by their reaction may be you.

Last week, I had a client, who wants to be better known in the market, pass on a sponsorship opportunity because they didn’t think they would get a whole lot of media mileage out of it. The sponsorship meant getting access to eight key companies, working in partnership with a major university and a handful of influential state and local agencies, and being included in a wide swath of social media strategies. But the client was right – they most likely were not going to get a major media mention from it. (more…)

On Thursday, I attended the Indiana Cultural Tourism Conference. I was disappointed about the sparse crowd, especially after keynote speaker Andrew Taylor, Director of the Bolz Center for Arts Administration at the Wisconsin School of Business, shared his views about the concept of place in the Internet era.  (more…)

This Wednesday marks the beginning of the Lenten season. Lent is a period of 40 days that some Christians say represents the time Jesus spent wandering the desert, enduring temptations and reflecting on his life’s purpose. In modern times, it has become a time for Catholics and others to give up their own temptations or, better yet, add good habits to fulfill their own personal goals and purpose.

Most of my friends, when polled, have decided to give up their bad habits – everything from too much meat and Diet Coke to chocolate and alcohol. Two of my friends are giving up Facebook.  More on that in a minute…

This got me to thinking. What if we communications professionals gave up our bad habits for as well? (more…)

My husband is deaf in one ear. If I stand behind him, he knows I’m talking but he can’t tell what I’m saying. It doesn’t matter how loud I shout. It doesn’t matter how often I repeat myself.  I need to stand in front of him if I want him to understand what I’m trying to say.  The same is true for marketing communications. (more…)

Curiosity can take many forms. Curious people read books. They scan the internet for answers. They sit in coffee shops and people watch. They strike up conversations with complete strangers. They may even eavesdrop.  Why? Because they want to know – have to know – what makes other people tick and how the world works.

Sometimes curiosity requires an out-of-body experience. (more…)